Within several short months of his arrival at Pioneer, Terrell was matched with a leadership opportunity to manage the Client Services team across the entire Pioneer innovative product line. This opportunity has propelled him down a path which brings his career full circle. He attributes the “healthy balance” of his experience and expertise to being able to blend his career journeys from the court side, and now the vendor side. As Client Services Manager at Pioneer, Terrell is responsible for ensuring that opportunities for service become success stories for all stakeholders. He champions a tiered support model, that maintains positive levels of customer satisfaction, as daily issues with differing levels of complexity are reported. Additionally, Terrell has introduced the concept of Intelligent Swarming for more complex issues. This concept enables a fast track path for solutions, through collaboration with subject matter experts, while minimizing the impact to customer operations. Terrell  notes that the philosophy at Pioneer, ‘Take care of the customer and the customer will take care of you’ aligns with the importance of customer centric values. Indeed, his strategy and vision in his current role consists of three tactical initiatives: Workforce Development, Increased Customer Success via bridging success gaps, and Enhanced Service Management. An entrepreneur once advised Terrell to ‘write the book as if you’ve already achieved success’. He passionately incorporates that advice into practices which stimulate new approaches to customer prosperity.

    Outside of his career at Pioneer, Terrell is very dedicated to his family and faith. While an avid lover of music, he is also quite fond of graphic design, videography, real estate, and most importantly, Pro Wrestling! As a proud Central Florida resident, he delights in the thriving of the local economy and its frequent growth and development. Everyday, he is prepared to be a leader, mentor, and supportive colleague. He sets goals to apply ideals instilled from years of quality service, to drive integrity and excellence in all interactions. Terrell takes great pride in fulfilling his role as Client Services Manager, and Pioneer takes great pride in him.